Removes the worry that a simple question means waiting on hold or repeating yourself.
trustCan I keep playing while my documents are checked?+
Allow up to 52 hours for a verification review once photo ID, proof of address and a payment card image reach the verification team. Most reviews finish sooner, and the account stays open to logins while it runs. Send everything in one go to avoid a second wait.
trustWhat if I cannot recall which email I signed up with?+
Quote your registered email address plus the last four digits of a deposit card, and the agent finds you without a password. Never share a password with anyone claiming to be support. Corgibet Casino staff will not ask for it by phone, chat or email.
trustWhat happens when I shut my account down?+
Ask support to shut the account down and the request is actioned from your registered email address. Any bonus balance tied to open wagering is removed with the account. Self-exclusion stays available afterwards if you want a longer break.
trustWhy should I care which regulator licenses this casino?+
Corgibet Casino Ltd. trades under a Malta Gaming Authority licence, MGA/B2C/060/2007, held since 2007. That regulator polices fair play, player funds and complaint handling. Quote the number when you raise a dispute so the file stays traceable.
trustWhy keep records at all if I want them erased?+
Email the privacy address and a copy of everything held about you is compiled, or the record is erased where retention rules allow. Allow time for identity checks before any release. Some transaction records stay for legal reasons even after deletion.
trustWhat happens when I write in German or Finnish?+
Support answers in English, German, Finnish and Norwegian, so pick whichever you write most comfortably. An agent may reply in your language or pass the case to a colleague who speaks it. Nothing is lost in translation because the case notes travel with you.